The Million Dollar Greeting / Sachs & Scott

Information

Author:

Dan Sachs with Janet Scott

Date:

Apollo Publishers
September 2018

Author:

Additional Info

THE MILLION DOLLAR GREETING
Today’s Best Practices for Profit, Customer Retention and a Happy Workplace

Rights Holder: Apollo Publishers
Original Language: English

Interviews and case studies with nine top business leaders reveal how extraordinary customer service brings high profit, brand loyalty, and a vibrant workplace, and show how you can implement their techniques in your own business.

For more than twenty years, Dan Sachs has helped established and emerging businesses use hospitality practices to strengthen employee moral, customer retention, and profits. In The Million Dollar Greeting, readers accompany Sachs as he travels across the United States and Canada, interviewing leaders from both large and small companies.

Each of the companies featured is consistently profitable with its success directly tied to its exceptional customer satisfaction and employees who rank their organization in the top places to work in North America. The original words of the business owners, including their practices, are shared and analyzed by Sachs. Instructional takeaways are written for the business world as it exists today and with consideration for expected changes over the coming years.

Topics covered include answering the question of what modern-day hospitality is and why it matters in the digital age; what interpersonal practices, such as the use of empathy, lead to brand loyalty, high financial rewards, and the retention of top employees; how to create a dynamic work culture and the best ways to support employees of different age groups, from baby boomers to millennials; and what practices will grow increasingly critical for businesses to implement over the coming years.

Dan Sachs is professor of entrepreneurship, hospitality management, and service leadership at DePaul University and president of Meerkat Restaurant Advisory, an A-list restaurant advisory group. He has an AB from Harvard College and a master's degree from the Parisian culinary school École de Cuisine La Varenne. He lives in Chicago, IL.

Janet Scott is a writer and the owner of The Write Place, a corporate communication and academic support company. She worked for many years in journalism and marketing, and taught for twelve years at Wayne State University. She has an AB from Harvard College and a master's degree from Eastern Michigan University. She lives in Detroit, MI.

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